Customer information
Our Philosophy
Quality has its price, so we can not always be the 'cheapest' - we do not want too. We want you to long-term satisfaction as a valued customer. If something does not go according to your expectations, please contact us directly. For this and other reasons we have let us check in internetsiegel.net, in order to guarantee security. We know about the current debate in the media about the quality of the seal. Although the qualitative differences in the label please remember one thing: no label distributors can can get away with 'black sheep', without endangering its own existence. Therefore, we believe that the whole discussion is exaggerated.
Pickup
Pickup address: Oliver Zell Spielwaren - Postweg 13 - 41564 Kaarst - Germany
Bank account
You will receive our bank details in the order confirmation. Please contact us if you need further information.
Battery redemption
Batteries and rechargeable batteries do not belong in household waste. Consumers are legally obliged to return used batteries. You can use your old batteries at public collection points in your community or anywhere where batteries are sold. Of course, you can return the batteries available with us even after use to us:
www.spielzeug-guenstig.de - Oliver Zell - Battery redemption - Postweg 13 - 41564 Kaarst - Germany
Batteries containing pollutants are marked with the symbol of a crossed Mülltone. Under the garbage can icon is the chemical name of the pollutant - following example "Cd" for Cadmium. "Pb" for lead, "Hg" for
mercury.
Contact
For questions or complaints please contact us by phone +49 2131/3867 011 or via e-mail info(at)spielzeug-guenstig.de
Delivery time
Unless otherwise agreed or stated otherwise on the product your order will we shipped within 1-2 business days.
Unless otherwise agreed or stated otherwise on the product, provided stock - the delivery time is
in Germany within 2-3 business days,
in EU within 2-12 business days and
worldwide within 5–14 business days.
The delivery period for payment in advance-Payment begins after the customer has initiated payment, for other payments, the delivery period shall commence upon acceptance of the order by us. On Sundays and public holidays will not be delivered, the delivery period shall be extended accordingly.
Minimum order value
we don' have.
Warranty
The warranty is based on the legal provisions.
Shipping costs
Our shipping costs at a glance.
Payment
Our payment options at a glance.